What Our Customers Are Saying

Customer Eamils

Subject: wicker seat
From: xxxxx@yahoo.com
Date: April 22, 2009 5:36:16 PM EDT
To: bruce@wickerliving.com

I just want to thank you for such a nice job on the wicker cushion that you made. I had ordered it last week and it arrived yesterday. It is very comfortable and looks wonderful in our room. I could not be more pleased.
Thank you.

Subject: Cushions
From: xxxxxxxx.net
Date: April 23, 2009 1:45:33 PM EDT
To: bruce@WickerLiving.com

Bruce, our order came yesterday, and I just had to let you know how impressed we are! The materials, workmanship and design are all excellent, and surpassed our every expectation.

These cushions will go in a little house we have in a resort area with many other home owners. We entertain large groups of residents frequently, and I am sure I will get a lot of inquiries from people about the cushions. I will be delighted to tell them how easy you were to work with and how we and our order was treated so personally and professionally.
Best of luck to you; I have no doubt you have many satisfied and loyal customers.

Sincerely,
Shay

Subject: Re: Your Wicker Living Order
From: xxxxxxx@comcast.net
Date: April 28, 2009 8:49:41 PM EDT
To: bruce@wickerliving.com

Bruce: My furniture arrived today and it is in perfect condition. Thank you. The driver was extremely nice. He could not even make it down the street because of low wires, so he walked the furniture down the street to my house, and then proceeded to open the boxes for me. What a nice guy. I finished unpacking it after he left. Boy do you guys pack it well. Thanks. If I need more furniture or know someone who does, I will be sure to give them your name.

Donna

Subject: RE: Re: Payment received
From: xxxxx@suddenlink.net
Date: May 5, 2009 8:58:04 PM EDT
To: bruce@wickerliving.com
I can only imagine how perfect the swing will be...if your customer service is any indication. I do not recall when I've been treated so well! THANKS!

Wanda

Subject: Re: Wicker Living Cushion Request
From: xxxxx@yahoo.com
Date: May 6, 2009 2:55:04 PM EDT
To: bruce@wickerliving.com
Reply-To: xxxxx@yahoo.com

I have been meaning for a while to email you. We of course received the shipment.
Bruce, I have to say that dealing with you has been a dream. The merchandise was exactly as expected (even hubby was pleased), it arrived in no time at all, the cost was exactly what you said it would be, and, there is nothing like it available to me in Hawaii.

Please be assured that should I meet anyone at all who can use your services I will direct them to you.

Thank you so much, we are so pleased.
Gail

Subject: Cushions
From: xxxxx@yahoo.com
Date: May 11, 2009 7:31:31 AM EDT
To: bruce@wickerliving.com

I want to thank you for the product that was purchased from your web site, it is what I was looking for, and just love the Made in the United States tag on it.

Harold

Subject: RE: Payment received from joeandgayle@centurytel.net
From: xxxxxx@centurytel.net
Date: May 11, 2009 7:54:05 AM EDT
To: bruce@wickerliving.com

Bruce,
My Mom opened her planter at my home yesterday and we took it to her apartment and placed it on her small patio. She liked it sooooo well that I just ordered her another as the planters will give her the opportunity to make her patio truly unique.
Thanks for the phone call last week ensuring me that the planter would arrive in time for Mothers Day. Your concern was much appreciated!!

Gayle

Subject: RE: Payment received
From: xxxxx@comlinkinc.net
Date: May 14, 2009 9:02:36 AM EDT
To: bruce@wickerliving.com

Bruce, the cushions arrived Tuesday...day after the event. They are beautiful. Thank you for trying to get them here. Blame FedEx. We live on a lake, so we have lots of company this time of year. I'll be able to show them off over the summer and mention your company. Thanks again!

Subject: Re: **Wicker Living Contact Us Form**
From: xxxxx@gmail.com
Date: June 5, 2009 3:11:44 PM EDT
To: bruce@wickerliving.com

Well aren't you wonderful! Thank you for the quick reply.

Yes, I would like to order 4 cushions... fabric AWF-3048

Short story for you. I spent way too many hours the past 3-4 days trying to find custom cushions in a fabric that would make me "happy". Too embarrassing to tell the "truth" about how much time. I'm notorious for indecision - especially when my choices are even slightly off target.

Finally typed in "wicker outdoor cushion replacement" and found you.... knew I had found the perfect spot while viewing your fabric selections. Great options - all so different. Hard to put in to words. Some of them make me feel as if I'm stepping into another world. My only regret is that I don't have a larger piece to take advantage of some of these choices!

Anyway, I will gladly wait the time it takes for my order to be complete :-)

Please advise next steps for me.

In gratitude,
Ellen

Subject: **Wicker Living Contact Us Form**
Name: Sherri xxxxx
Email: xxxxx@comcast.net
Phone Number:
Address: Description:

I would like to send my thanks for my beautiful new cushions! They arrived about a week ago & I have received many compliments (even my children love them). Your products are high quality & equally important is the fact that your customer service is high quality, as well, evidenced by the fact that you notified me of the anticipated production time of my order. Thank you, again, for a very pleasant experience & wonderful products!!!

Sherri

Subject: recent order
From: xxxxx@yahoo.com
Date: July 16, 2009 9:57:53 AM EDT
To: bruce@wickerliving.com

Bruce.

Received my cushions on Tuesday . I'm very pleased with them . Thank you for the good service .

Ann

Subject: Great Cushions
From: xxxxx@hcaac.org
Date: August 13, 2009 9:03:10 AM EDT
To: bruce@wickerliving.com

Bruce,

I wanted to let you know that I received my cushions yesterday and just love them. They are exactly the same quality that originally came with the rattan sofa. I also love the color, it worked out better then the green which I had originally picked. I had purchased cushions over the internet a few months ago from a company by the name xxxk,xxxxer and More, and they were terrible. According to the picture on their site they looked just like the one I purchased from you, but when they arrived, the color was supposed to be melon, and it was orange, they were also made cheap, and the back cushions were so thin you could feel the wood of the sofa through them. Needless to say I have returned them, and purchased cushions through your company.

Again, I just want to say how great the cushions are!
Thanks,

Pam

Subject: Thank-you!
From: xxxxx@wideopenwest.com
Date: August 13, 2009 11:40:16 PM EDT
To: bruce@wickerliving.com
Bruce,
I've been negligent in not writing to you sooner. I want to thank you for the wonderful service and quality work your company did making our wicker porch furniture cushions. Perhaps you remember? I'm the customer that you suspected that your employees inadvertently sent me the smaller cushions. You promptly sent me a free shipping label and within a short time sent me the correct sized cushions. Prior to my actual order, you also personally answered my many questions and gave me advise on my order. The cushions look beautiful and are very comfortable. We've never sat on our front porch as much as we have this summer! Even though this was an online purchase, you treat your customers with wonderful service that companies provided in the past but that is so rare this day and age. Thank-you again and feel free to post any of my comments if you do that on your web site. I'd recommend your company to anyone!

Christy

Subject: Thank You
From: xxxxx@rsac.com
Date: September 4, 2009 6:00:20 PM EDT
To: bruce@wickerliving.com

Hi Bruce,

The swivel rocking chair and cushion are beautiful! It is excellent quality and looks great in my home. I very much appreciate your follow up and thank you for outstanding customer service.

I hope you have a wonderful holiday weekend.

Carrie

Subject: Cushions & Rocking Chair
From: xxxxx@aol.com
Date: September 14, 2009 7:15:46 PM EDT
To: bruce@wickerliving.com

Good Evening Bruce,
I just wanted to let you know that I received my cushions and chair and I am absolutely thrilled with my purchase. Beautiful work! Well worth the wait. I will recommend your company to my friends and relatives.

I have a footrest that I would love to have a matching cushion for. The size I need is 16" x 16". Do you make those? If so, please let me know the price. Thank you in advance. And thank you again for a great purchase experience.

Andrea

Subject: RE: Payment received
From: xxxxx@resonateideas.com
Date: September 29, 2009 9:52:09 AM EDT
To: bruce@wickerliving.com

Thanks Bruce - great customer experience and service

Subject: Re: Just A Hi
From: xxxxx@prodigy.net
Date: December 10, 2009 10:34:33 PM EST
To: Bruce@wickerliving.com

Dear Bruce,

My friend, the cushions not only look great, they "feel" great. I am so pleased with the craftsmanship, quality, and comfort... not to mention my choice of pattern. ;>) Thank you so much and I will recommend your business whenever I can.

Sincerely,
Marilyn

Subject: Re: Your Wicker Living Order
From: xxxxx@aol.com
Date: December 11, 2009 10:09:28 PM EST
To: bruce@wickerliving.com

Bruce,
The mirror arrived safely and is now hanging on the wall in our hall bath. Thanks for your help in obtaining our new mirror.

Regards,
Jean

Subject: the mirrors have arrived!
From: xxxxx@comcast.net
Date: March 11, 2010 3:52:49 PM EST
To: bruce@wickerliving.com

Bruce -

Thank you for all of your help and follow-up on my mirror order....they are here and they are perfect! Thanks so much.

Best regards,
Chris
Chris

From Wicker Living Contact Us Form
Name: Bruce
Email: xxxxx@verizon.net
Phone Number:
Address:
Description: EXCELLENT!!!

Fantastic job, Quality cushions... far exceeding the average sets I`ve seen. THANKS again...you did`nt disappoint. Robert

Subject: Nice cushions!
From: xxxxx@sbcglobal.net
Date: April 19, 2010 10:26:09 PM EDT
To: bruce@wickerliving.com

Hi Bruce, We recieved the cushions and everything looks great. Thank you for the fast service and the high quality American made product. Jeff .

From: xxxxx@neo.rr.com
Date: April 24, 2010 11:47:52 AM EDT
To: bruce@wickerliving.com

Bruce,

The wicker headboard that I had ordered arrived this morning and I just wanted to tell you how pleased we are with the quality of the wicker, and your service. I was trying to match a headboard that was purchased 17 years ago. The one from you isn't identical , but close enough to work. Thanks so much for the quick delivery.

Kathleen

Subject: RE: Your Wicker Living Cushion Order
From: xxxxx@elpasotel.net
Date: May 25, 2010 7:40:04 PM EDT
To: bruce@wickerliving.com

Hello, Bruce. Today, I received my cushions made by your company. Feed back is always lacking it seems, but rest assured, these cushions are a wonderful addition to our deck furniture. I have looked for some time to find the right style and the perfect fabric. Not only do I have the style and fabric, but the quality that is also very important to me. Thank-you for such a wonderful product. I appreciate that you also enclosed 2 business cards, as I definitely plan on telling everyone I know about your company and fabulous products!
Keep up the good work.

Sincerely, Cindy

Subject: Re: Your Wicker Living Cushion Order
From: xxxxx@yahoo.com
Date: June 11, 2010 7:37:17 AM EDT
To: bruce@wickerliving.com

Just wanted you to know that the cushions are terrific. The quality is outstanding and the design is perfect for the intended wicker furniture.

Many thanks!
Robin

Subject: Re: Your Cushion Estimate
From: xxxxx@verizon.net
Date: July 15, 2010 5:15:40 PM EDT
To: bruce@wickerliving.com

Bruce - Just rec'd the cushions - they're great. Thanks so much for you fine customer service.

Subject: cushions
From: xxxxxx@maine.rr.com
Date: July 16, 2010 3:51:18 PM EDT
To: bruce@wickerliving.com

Mr. Bolbat,

I received my cushions today and couldn't be happier. They are perfect! I am just thrilled to have them in view, on my front porch for my neighbors to see! Best of all they are made in America!! I will be happy to refer your company to anyone who asks. Thank you so much.

Carol

Subject: Pleased
From: xxxxx@cox.net
Date: October 1, 2010 10:35:11 AM EDT
To: webmaster@wickerliving.com
I received the 18x18 cushion I ordered in IF 2039 yesterday, and I am thrilled. The workmanship, color, everything about the cushion is perfect. Thanks for helping me rescue a 1950's chair that's been desperately in need of a finishing touch. I would recommend your products to anyone!

Elis

Subject: Re: Your Wicker Living Cushion Order
From: xxxxx@sbcglobal.net
Date: November 10, 2010 9:50:08 PM EST
To: bruce@wickerliving.com

Bruce, Just wanted you to know I am VERY happy with the cushions you made.

Wanda

Subject: Re: Your swivel rocker cushion
From: Blorowcz@aol.com
Date: December 17, 2010 5:51:38 AM EST
To: bruce@wickerliving.com

Bruce!
I received the cushions a day or so ago. Just wanted to let you know how much I like them. They are the perfect size, and truly a quality, beautiful fabric. Thanks for all your help with this purchase. Merry Christmas,

Brian

Subject: Re: Your Wicker Living Order
From: XXXXXX@yahoo.com
Date: March 12, 2011 8:36:21 AM EST
To: bruce@wickerliving.com

Dear Bruce,
Well worth waiting for; love the fabric, and quality of the cushion...fits into my antique wicker chair perfectly! Thanks so much,
Vicki Jo

Subject: Re: Your Wicker Living Order
From: XXXXXX@bellsouth.net
Date: March 8, 2011 10:18:52 PM EST
To: webmaster@wickerliving.com

Dear Wicker Living,
Please enter your message: I just received my headboard this afternoon and I have to say I LOVE it! Arrived in one beautiful piece!

Heather, Madison AL.