Wicker Living Policies

Warranty

Wicker Living makes every effort to ensure that its products are of high quality and durability and are free from defects in materials and workmanship. Wicker Living offers a limited warranty to the original purchaser or the receiver of the shipment that its products are free from manufacturers defects in materials and workmanship for a period of 1 year from the original date of purchase or the date of shipment in the case of special order products where the shipping date is longer than 2 weeks from original purchase order.

If the product fails in accordance with the warranty, Wicker Living will replace or repair the merchandise during the warranty period at its discretion at no cost to the customer.

If the product must be returned for repairs or replacement under this warranty, the customer is responsible for obtaining packing material and packing the product in preparation for return and ensuring pickup by the assigned shipping company. Wicker Living will arrange the shipping.

The warranty does not apply to damage due directly or indirectly to misuse, abuse, negligence or accidents; use of the product for something other than its original intent; repairs or alterations outside our facilities; or lack of maintenance. Wicker Living shall in no event be liable for death or injuries to persons or property for incidental, special, or consequential damages arising from the use of our products.

Product warranty claims may be filed with Wicker Living using the Contact Us form on our www.WickerLiving.com website. A detailed explanation of the claim and proof of purchase must be included with the claim.

Proof of purchase includes the original invoice from Wicker Living issued to the customer through PayPal at the time of sale or the invoice included in the shipment.

Alternatively, the customer can send the required warranty claim and proof of purchase to: Wicker Living 1924 Fawn Lane Hellertown PA 18055-2117

Customer Service and Customer Care

Wicker Living will provide the utmost care and discretion when working with customers and customer orders, customer records and personal customer information. Our aim is to ensure that the customer is completely satisfied and that their personal information is held in strict confidence.

Shipping

Shipping and Shipping Limitations

The prices on this website and free shipping apply only to orders shipped to or within the 48 contingent Untied States of America. If a customer wishes to have a shipment made outside of the 48 contingent United States of America, the customer shall contact Wicker Living using the Contact Us link and request a price quote to deliver to any other location.

Delivery and Shipping

For the original order, Wicker Living provides free shipping and handling of all ordered merchandise to the customer's desired shipping address. Depending on the quantity of products, size and weight, Wicker Living will arrange and ship the customer's merchandise via common carrier (by truck) or a parcel service such as FedEx, UPS, USPS, DHL. Not all merchandise can be shipped via small parcel services and must otherwise be shipped by common carrier.

When products are shipped by common carrier, delivery will generally be made to the curb at the delivery address. Customers will need to make arrangement to meet the delivery and move the merchandise to the desired location. Once the order is confirmed, Wicker Living will provide the customer with the delivery information.

When products are shipped via Parcel Post, delivery will generally be made to the door at the delivery address. Once the order is confirmed, Wicker Living will provide the customer with the delivery information.

Receiving a Shipment and Damages Due to Shipping

Wicker Living takes the utmost care to ensure that your products are in excellent condition before they are packed and leave our warehouse. Each piece is inspected thoroughly and packed in the best way to protect the merchandise through handling and transit.

Upon receipt of the merchandise, the customer should thoroughly inspect the shipment for evidence of damage. If there appears to be any damage, regardless of how small, the customer shall inform the delivery agent of the possibility of damaged merchandise and note it on the receipt.

Upon discovery of damaged merchandise, the customer will contact Wicker Living by using the Contact Us form on our www.WickerLiving.com website. form describing the damaged merchandise. Wicker Living will make arrangements to correct the problem. When merchandise is damaged by the shipping agent, the customer is not responsible for any shipping costs associated with return shipping to Wicker Living's warehouse. Therefore, if you receive any damaged merchandise, it will undoubtedly be due to the consequences of shipping.

Shipping - Returns- Exchanges

Wicker Living offers free shipping to its customers for the original purchase and shipment of the product to the customer. If the customer is not satisfied with their purchase, it may be returned for a full refund or exchange with certain exceptions. Except for warranty service, all returns shall be made at the customers expense. In the case where the customer is exchanging the product, the customer is also responsible for the additional cost to send the replacment product. Returns must be made within 10 days of original receipt of product. The customer is responsible for all packaging, shipping and handling costs associated with returning the product to Wicker Living. Merchandise that can not be returned for refund include: any wicker or rattan furniture or home decor product catalog item that is custom made; cushions that are included in a catalog item; any glass or cushions ordered separately; blow-out; close-out and auction items.

Shipping - Special Orders

Shipping for Large Purchases are priced separately and independently of regular on-line order catalog items. See the Large Purchases page and the Special Orders page for more details.

Sales Tax

A 6% sales tax will be assessed on all sales for all shipments made to Pennsylvania receiving addresses.

Wicker Living Privacy Policy

Every transaction on WickerLiving.com is secure. We use PayPal, the worlds largest and experienced handler of on-line financial transactions. We value the trust you place in Wicker Living. We want to ensure that you understand that Wicker Living does not share any personal or private data it may hold with any other entity. If you have additional questions or would like further information on this topic, please feel free to write Customer Service using the Contact Us form. Wicker Living may update this policy from time to time. Please check our policy periodically for changes.

Returns

Wicker Living offers free shipping to its customers for the original purchase and shipment of the product to the customer. If the customer is not satisfied with their purchase, it may be returned for a full refund with certain exceptions. Except for warranty service, all returns shall be made at the customers expense. Returns must be made within 10 days of original receipt of product. The customer is responsible for all packaging, shipping and handling costs associated with returning the product to Wicker Living. Merchandise that can not be returned for refund include: any wicker or rattan furniture or home decor product catalog item that is custom made; cushions that are included in a catalog item; any glass or cushions ordered separately; blow-out; close-out and auction items.