FAQ
Frequently Asked Questions & Answers
Does Wicker Living, LLC (WickerLiving.com) have a brick and mortar store?No, Wicker Living, LLC does not have a conventional brick and mortar store. We did have a local store at one time in Kutztown PA but we closed that store. Currently, we only sell our products through the internet on our www.WickerLiving.com website or by telephone at 610-991-0110. How can I get in contact with Wicker Living, LLCThere a several different ways you can contact Wicker Living:
Do I need to set up an account with WickerLiving.com to buy something?Yes, you do have to set up an account with WickerLiving.com to make a purchase on the website. It is highly recommended and beneficial to you for the following reasons:
I have signed up to WickerLiving.com but cannot login with my password. Why?One of the possible problem is that your account is not verified.
I cannot remove and add items into my shopping cart. How can I resolve this problem?
This is most likely a memory problem with your browser. Browsers contain cookies placed by websites. Please follow steps below to delete the browser cookies: I saved a link in my browser to a webpage in the WickerLiving.com website and it does not work anymore. It takes me to a different product. What can I do?If you saved a link to a product and when you click on that link or type the address in on the URL line and it takes you to a different product on our website, that generally means that that product is no longer available. When we no longer carry a product, we remove the product and page from our website and we redirect the old link to a similar product page.
I have a user account with WickerLiving.com but forgot my password, what should I do?It is easy to get your password.
I have a user account with WickerLiving.com, how do I change my personal info and shipping address?Changing your personal account information is easy.
How many yards of fabric do I need for a 24x48 tufted swivel rocker cushion?The yardage required for a swivel rocker cushion is as follows:
I want to order replacement cushions for my deep seating furniture. How should I measure it?To properly measure your furniture or old cushions so that you can order replacements, you must consider several important things. The width, depth and thickness of your cushion. If you have your old cushions and they are in good shape you can measure them or you can measure the furniture frame where the cushion sits. The best explanation and instructions can be found by reading our blog article Measuring Deep Seating Furniture For Replacement Cushions I have standard patio furniture that just needs seat cushions. How do I know what size cushions I need to order?Measuring your standard patio furniture so that you can order replacement cushions is very easy to do. Generally speaking, you need to measure the width and depth of the furniture where the cushion sits. For better details on how to do this right, please read our blog article Measuring Standard Furniture for Replacement Cushions I would like to learn more about deep seating furniture cushions. Do you have any information about them?Yes, we have some good information. We have two articles that will be very helpful in your search for information. The articles are: Learning About Deep Seating Furniture Cushions – Part 1 and Deep Seating Furniture Cushions Part 2 I have outdoor cushions. How should I take care of them.Taking care of you cushions is important if you want them to last. Keeping them clean, dry and free from organic dust and dirt keep them looking good and reduces risk of mold and mildew. We suggest reading a short article How to Care For Outdoor Patio Cushions that does a good job covering the topic.I want to buy replacement cushions for my patio furniture. Can you provide any tips on buying outdoor cushions?Buying replacement cushions can be a daunting task. But it does not have to be. Following some straight forward guidelines will help you. Read our article A Guide To Buying Outdoor Wicker Furniture Cushions I want to pick a fabric for my cushions but I don't know which kind to pick. Can you provide some information about your different fabrics?Choosing the right fabric for your application is very important and should not be taken for granted. There are different fabrics available for indoor and outdoor use. Please read our article Learn About Different Cushion Fabrics and Choosing the Right Ones for You to find the answers you are looking for. What is the thickness of a one tuft and four tuft chair cushion?When new, a one tuft chair cushion is about five inches thick and very soft and puffy. It will eventually flatten down a bit to about three to three-and-a-half inches. A four tuft chair cushion when new is between three and four inches thick depending on the size of the seat cushion and pretty much stays that way. A four tuft chair cushion is slightly more firm than a single tuft chair cushion. The four tuft chair cushion may flatten out about a half inch over time. But the four tuft cushions will hold their shape longer than a one tuft cushion. Can I order merchandise over the telephone?Yes, you can call 610-991-0110 to place orders over the phone.
Can I email you questions about your services or products?Yes, you can ask questions by emailing us using our Contact Us Webform or send an email to CustomerService@wickerliving.com
Can your customer service help me figure out what furniture or cushions I need?WickerLiving's Customer Service representatives will assist you with resolving or clarifying any product questions. You can ask questions by calling us at 610-991-0110, using our Contact Us Webform or send an email to CustomerService@wickerliving.com Can I mount a wicker headboard on the wall?Yes, you can mount just about any wicker headboard to a wall. Wicker headboards are not heavy and its a pretty easy job to attach one to the wall. There are two basic methods covered here for mounting a wicker headboard to a wall. You can either nail it or screw it to a wall.
The nail or screw must generally penetrate the surface plaster or drywall wall and either enter a wood frame stud behind the drywall or enter a rock-lath wood strip in order to hold. If you don't hit either, you need to install a wall anchor and use a screw that you can get form your local hardware store. Follow the instructions for installing the type of anchor supplied by your hardware store and use the appropriate size screws for that anchor. Depending on the type of wall board you have, you may even be able to simply nail the unit directly into the wall by driving the nail in at a downward angle and that may be enough for it to hold. Using this method should only be done if it is confirmed that the wall board can support a simple nailing. Determining the whether the wallboard you have is sufficient enough for you to do a simple nailing is beyond the scope of this article. Contact a professional knowledgable in the area of wallboard to find out more. How do I clean my natural wicker?Natural wicker needs to be cleaned carefully. Clean your natural wicker with a soft bristled brush, vacuum and soft damp cloth to remove light dirt and dust. To learn more, read our article on How to Clean and Seal Wicker Do you buy old furniture?No, Wicker Living only purchases and resells new quality furniture and home decor products. How do I clean my natural wicker?Natural wicker needs to be cleaned carefully. Clean your natural wicker with a soft bristled brush, vacuum and soft damp cloth to remove light dirt and dust. To learn more, read our article on How to Clean and Seal Wicker How should I clean my resin wicker furniture?Resin wicker is tough stuff and can be easily cleaned using a mixture of dish soap & water, soft towels. Rinse with a hose. Never use anything that can scratch the resin. If you would like to know more, read our article How to Clean your Resin Wicker. I want to buy furniture that I can be comfortable and really relax on. Can you provide suggestions?We recognize that it is important to have the right furniture and right attitude in order to take full advantage of your patio, relax and enjoy it. Choosing furniture is personal and you should choose pieces that you think you will be comfortable with. We can help you answer specific questions about the different pieces. We recommend reading our article How to Relax On Your Patio Furniture to lean more. I am thinking of buying a lounge chair or a chair with an ottoman. Which is better?It would be presumptuous for us to in this case to say which one is better. The lounge chair is stationary and you must always lay with your legs stretched out. With a chair and an ottoman, you have the choice to sit up straight with your feet on the ground or use the ottoman to raise your feet and stretch out. You might be interested in reading our article Ottoman Furniture For The Head and Feet and learn more. I want to start shopping for wicker furniture. What do I need to know?Here are 10 things to help you get started that you should know about shopping for wicker furniture:
To learn more details, read our article Check List of Top 10 Things To Ask Or Look For When Shopping For Wicker Furniture. Are you aware of any methods used for protecting my furniture from thieves?Yes, we have collected some some good tips to help you protect your furniture from thieves.
Read our article How To Secure Your Furniture. to learn more details. I always have problems properly organizing my activities before going outdoors. Do you have any tips for getting ready for spring.We developed the top 10 things to consider to help you get organized and get your early spring activities accomplished.
I was wondering if you knew where wicker originated and a little bit about its history?Below are some highlights of the history:
More details can be found in our article History of Wicker: From Egypt to 2013. I want to buy some wicker furniture for my covered porch but I am not sure what kind to buy. What do you suggest.Natural wicker and resin wicker are your two choices. Resin wicker can be used indoors or outdoors. Natural wicker should only be used where the outdoor elements won't bother it too much. For a covered porch, you should be able to use natural or resin wicker providing your furniture stays protected, particularly from rain and humidity.
We wrote an article called Choosing the Right Wicker Furniture that digs into this topic a little deeper if your interested. What is wicker?Wicker is something that is woven such as a basket, chair or cabinet. If its woven, its wicker. It does not matter what the material is made from, as long as it woven. Learn more by reading our article All About Wicker Do you have any guidelines on how to set up furniture for different occasions?You should consider the situation in which you will be using your furniture. Whether you are entertaining, dining or simply realizing, the layout plays an important role in a successful implementation. Read our article on Arranging Patio Furniture Is Situational to get a better idea of how to more forward depending on the situation. What is natural wicker made from?Natural wicker is made of natural vegetation products such as reeds, rattan, palm, vines, willow or grasses. Sometimes materials such as rattan, steel or wood are used for wicker furniture frames. The wicker material is grown, harvested, dried and later hand crafted into wicker furniture, baskets, lamps, rugs, trunks, hampers, planters, carpers and other home décor products. Check out our blog article "All About Wicker" to learn more. What is rattan furniture made from?Rattan furniture is made from the rattan vine. It grows very long and can be bent and formed into very strong elegant furniture. It is commonly known as pole furniture. To learn more details, read our article "Learn About Rattan Furniture". What is the difference between real (natural) wicker and resin (outdoor) wicker?From more than a few feet away, it is sometimes difficult to tell the difference between natural wicker and outdoor all-weather resin wicker. Close inspection reveals the answer. Natural wicker can be made from a variety of natural vegetation products such as reed, rattan, palm vine or grasses. The texture is typically somewhat rough unless painted in which case it is smooth. Natural wicker is typically finished with stains, paints and other coloring and sealing materials. Natural wicker is also available in its natural state without any outer paints or stains. Outdoor all-weather resin wicker is manufactured from a man made material called resin which resembles a plastic. The resin contains color pigments through out and has no paint, stain or outer covering. However, it is a special resin that is designed to inhibit adverse weather and moisture condition. Resin wicker is typically smooth as compared to natural wicker. At close look, it resembles a smooth plastic material rather than that of a natural woody product. But don't jump to conclusions about it not being a high quality product because it is made from resin. It is by far the most desirable elegant superior outdoor furniture available on the market. Should I choose indoor or outdoor wicker furniture for my covered porch application?Care must be taken in choosing the right type of furniture for your situation. In as much as you can always use all-weather resin wicker outdoors or indoors, its not always advisable to do the opposite with natural wicker. Natural wicker products can withstand a certain amount of outdoor abuse by weather conditions, until they begin to degrade. Using natural wicker outdoors will require annual maintenance to ensure that it lasts. We recommend reading the article Choosing the Right Furniture on our blog for things you should consider when evaluating what type of furniture you want to buy and use. How long has wicker furniture been around?Wicker furniture has been around since ancient times. Except for using some modern materials to make wicker furniture last longer outside, the designs have not really changed much. Learn more by reading our article on the "History of Wicker From Egypt to 2013" What is bamboo wicker?Bamboo wicker refers to furniture and decor items that are manufactured using bamboo that is woven all or in part to make the product. To learn more about bamboo wicker, read our article What is Bamboo Wicker?. I am not familiar with wicker furniture and I want to get a quality product. What do I need to know before I shop?You need to know about the materials its made from, the type of resin used, what the cushion material is made from and more. You should read our article Check List of Top 10 Things to Ask or Look for When Shopping for Wicker Furniture I can't find a particular product/item I want from your WickerLiving.com online store, what can I do?Please Contact Us or call us at 610-991-0110 and allow us to assist you with your inquiry. I am interested in seeing and feeling your fabric before I order cushions. Can you send fabric swatches?Wicker Living offers a swatch program that allows you to order swatches and return them when you are done reviewing them.
Can WickerLiving.com supply large quantities of products to commercial businesses.Yes, WickerLiving.com can supply large quantities of products for restaurants, bars, hotels, motels, condominiums, ice cream parlors, offices, patios, pools and other large seating areas.
Website Security For Safe ShoppingPlease read our blog article that explains Wicker Living's overall Website Security Safeguards. What are my payment options?Pay On-Line or Call
How secure is my transaction?Your transaction is secure when you shop at WickerLiving.com.
What Is Paypal?
Do I Need to Sign Up For A Paypal Account to Purchase Merchandise on WickerLiving.com?No, you do not need a PayPal account to make purchases on WickerLiving.com. You can use your Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute payment cards to make your purchases or use your PayPal account. Any of these choices are secure. What Payment Cards Do PayPal Accept?When you check out through PayPal you can:
Card types that are currently not compatible with PayPal Merchant Services are:
I had a problem paying on On-Line through the website using my charge card. What do I do?PayPal is our website payment card processor. If you attempted to place an order on-line through our website and had problems completing the transaction you are going to have to request assistance from either PayPal or your payment card company. Use our Contact Us website form or call 610-991-0110 to let us know.
Why am I having problems with my Paypal account?
What is your return policy?Except for special orders and custom made orders, merchandise can be returned for full refund minus shipping charges or exchanged and credited toward other merchandise minus shipping charges.
What should I do if my purchase is defective or damaged?The likelihood of you receiving a defective product is small. However, if you were to receive a defective product, it is probably because it got damaged during transit.
I placed my order. How long will it take to ship?Handling and Shipping time depends on many factors.
What should I do when my shipment arrives from a parcel shipping service?You need to follow our Parcel Service Receiving Instructions in the unlikely event that damage occurred during shipment. If damage occurred during shipping, Wicker Living, can handle the claim for you and either replace or repair any damaged merchandise quickly.
What should I do when my shipment arrives from a truck shipping service?You need to follow our Common Carrier Freight Service Receiving Instructions in the unlikely event that damage occurred during shipment. If damage occurred during shipping, Wicker Living, can handle the claim for you and either replace or repair any damaged merchandise quickly.
I opened my package and it is damaged. What do I do.If you received a damaged shipment, you need to make sure you follow the receiving instructions. Call us at 610-991-0110 to let us know what happened and we will assist you to correct the problem.
Will I be able to track my shipment?You will be able to track your shipment once it is shipped.
International Shipping, Duty and Customs FeesWhat kind of Warranty does WickerLiving.com have on its products?Wicker Living offers a 1 year limited Warranty on its products.
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