Shipping & Receiving Information

Handling and Shipping time depends on many factors.  The actual shipping time takes 1-10 days once the order is packed and picked up at the manufacturing facility by the shipping agent.

• We notify you on the invoice you receive by email when we when we expect to be able to ship your order.
• For most small items, we ship by FEDEX parcel service, or UPS. Depending on the destination, once shipped, deliveries generally take between 1 to 4 days with Fedex & UPS.
• For large bulky shipments, we ship via a common carrier better known as freight trucking company. Depending on your location in the US, it generally takes 2 to 10 days to receive a shipment once shipped from the factory.
• Most of the items we sell take time to manufacture and get packed and shipped.  None of our products are pre-prepackaged and therefore need to be hand packed as the orders are completed and prepared for shipping.
• Orders are processed in the order in which they are received.  Depending on where your order is in the process and the specifics of what needs to be done to complete your order is what will dictate how long it takes to complete.  Depending on the time of year, this may take days or it may take weeks depending on the volume of work that needs to be completed in the factories.
• Lloyd Flanders Loom wicker frames and cushions are all made from scratch to order and can take up to 5-weeks to complete and then ship during normal conditions.  Exceptions may apply to extend this 5-week window.
• Custom-Made Cushions are made from scratch to order and require approximately 2-4 weeks of manufacturing time then ship.
• Orders such as furniture without custom-made cushions generally are shipped a little sooner than furniture with cushions. However, custom made loom furniture can still take up to 5-weeks to complete then ship.
• The Wicker Living, LLC is not responsible for delays due to any factors affecting carrier delivery schedules.