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- The swivel rocking chair and cushion are beautiful! It is excellent quality and looks great in my home. I very much appreciate your follow up and thank you for outstanding customer service. I hope you have a wonderful holiday weekend. Carrie
Who rated us, Sep 4, 2009
Thanks Carrie. Let us know if we can do anything else.
- Thanks - great customer experience and service
Who rated us, Sep 29, 2009
- Good Evening Bruce, I just wanted to let you know that I received my cushions and chair and I am absolutely thrilled with my purchase. Beautiful work! Well worth the wait. I will recommend your company to my friends and relatives. I have a footrest that I would love to have a matching cushion for. The size I need is 16" x 16". Do you make those? If so, please let me know the price. Thank you in advance. And thank you again for a great purchase experience. Andrea
Who rated us, Sep 14, 2009
Thanks for the nice words. I will get back to you within 24 hours with the information you requested
- I just want to thank you so very much for the replacement cushions I received. I could not be happier!! I was concerned about ordering them online and worried if my measurements would be correct. The cushions fit perfectly!!! The quality of the cushions exceeded my expectations. Thank you, Thank you, Thank you!!!!
Who rated us, Sep 13, 2017
Thanks Lynn, Its always nice to hear when someone is satisfied with our products. We aim to supply quality work. We don’t like to have to deal with unhappy customers. If you have the time, you can add your comment to our website at :https://www.wickerliving.com/add-testimonial/ and we will share it. Thanks, and have a great year.
- I have received my shipment and I love it! Everything I received exceeds my expectations. I did not receive one box out of the six shipped, which must be the base of the dining table. The delivery man and I made a note of it on the delivery ticket. I hope that it is in their warehouse somewhere and they discover it within a few days. I just thought that you should be aware of it. I am willing to wait and see if that box is discovered (probably here in Atlanta). Or maybe you have had this situation before...if it doesn't turn up I'm sure you can go against the freight company for the contents. I just want you to be aware that I am still due the table base. Thanks so much for everything, and I'm very pleased with my purchase! Susan S.
Who rated us, Oct 7, 2012
Don't worry Susan, we are in contact with Fedex and we will make sure you get the table base. Just give us a day or two to see if they can find it. If not, we will send another one.
- I received the 18x18 cushion I ordered in IF 2039 yesterday, and I am thrilled. The workmanship, color, everything about the cushion is perfect. Thanks for helping me rescue a 1950's chair that's been desperately in need of a finishing touch. I would recommend your products to anyone! Elis
Who rated us, Oct 1, 2010
Just because something is old dosn't mean we can't make it beautiful again. Glad we could help.
- My cushions just arrived and I am very happy with them! The quality of the workmanship is lovely and I much appreciate your very helpful service. Thank you very much!
Who rated us, Oct 9, 2016
Thanks Rosemary. We are very happy that we provided your what you wanted.
- Bruce, Just wanted you to know I am VERY happy with the cushions you made. Wanda
Who rated us, Nov 10, 2010
Thanks Wanda. Let us know if we can do anything else for you.
- I have been meaning for a while to email you. We of course received the shipment. Bruce, I have to say that dealing with you has been a dream. The merchandise was exactly as expected (even hubby was pleased), it arrived in no time at all, the cost was exactly what you said it would be, and, there is nothing like it available to me in Hawaii. Please be assured that should I meet anyone at all who can use your services I will direct them to you. Thank you so much, we are so pleased. Gail
Who rated us, May 6, 2009
Thanks for the nice words. Much appreciated.
- I can only imagine how perfect the swing will be...if your customer service is any indication. I do not recall when I've been treated so well! THANKS!
Who rated us, May 5, 2009
Thanks Wanda. Much appreciated.
- Hello, Bruce. Today, I received my cushions made by your company. Feed back is always lacking it seems, but rest assured, these cushions are a wonderful addition to our deck furniture. I have looked for some time to find the right style and the perfect fabric. Not only do I have the style and fabric, but the quality that is also very important to me. Thank-you for such a wonderful product. I appreciate that you also enclosed 2 business cards, as I definitely plan on telling everyone I know about your company and fabulous products! Keep up the good work. Sincerely, Cindy
Who rated us, May 25, 2010
Feedback whether we want to hear it or not is always a good thing. It gives us an opportunity to serve our customers the products and services they need and want.
- Bruce, the cushions arrived Tuesday...day after the event. They are beautiful. Thank you for trying to get them here. Blame FedEx. We live on a lake, so we have lots of company this time of year. I'll be able to show them off over the summer and mention your company. Thanks again!
Who rated us, May 14, 2009
We tried, sometimes things just don't work out like you planned. Wish we had a little more time. Thanks for being a good sport.
- I want to thank you for the product that was purchased from your web site, it is what I was looking for, and just love the Made in the United States tag on it. Harold
Who rated us, May 11, 2009
Harold, we like the made in the USA part too!
- My Mom opened her planter at my home yesterday and we took it to her apartment and placed it on her small patio. She liked it sooooo well that I just ordered her another as the planters will give her the opportunity to make her patio truly unique. Thanks for the phone call last week ensuring me that the planter would arrive in time for Mothers Day. Your concern was much appreciated!! Gayle
Who rated us, May 11, 2009
It was our pleasure, thanks.
- I just received my headboard this afternoon and I have to say I LOVE it! Arrived in one beautiful piece!
Who rated us, Mar 8, 2011
Its always nice when things get delivered in once piece. Thanks for letting us know.
- Well worth waiting for; love the fabric, and quality of the cushion...fits into my antique wicker chair perfectly! Thanks so much, Vicki Jo
Who rated us, Mar 12, 2011
Antique wicker chairs and brand new replacement cushions go so well together don't they, Thanks!
- Thank you for all of your help and follow-up on my mirror order....they are here and they are perfect! Thanks so much. Best regards, Chris
Who rated us, Mar 11, 2010
Glad we hit the mark. Thanks.
- I ordered some custom made cushions for my wicker furniture. I am very pleased with the excellent customer service. The cushions arrived quickly and they look great. I would recommend Wicker living to everyone.
Who rated us, Mar 20, 2015
Vickie, Its always nice to hear back from our customers, especially when they are happy with their purchase. We are very happy to have assisted you in acquiring you cushions for your furniture. If you like, you can send us some pictures to share.
- Bruce with Wicker Living really went over and beyond when assisting with my custom cushion order. We order about 11 cushions for several wicker furniture pieces we have here at the estate. Each piece fit perfectly! Not only did he handle our order with detail he got them to us before the deadline. Bruce also called to make sure they arrived and that we were pleased with are purchase. Not many companies have this high level of customer service anymore!
Who rated us, Mar 19, 2015
Thanks Vickie, It was a pleasure assisting you with your project.
- I emailed a question in the middle of the night and received an answer within an hour. Unbelievable service. Can't wait to order my white cushions!
Who rated us, Mar 11, 2015
Sandy, we try to answer inquiries as soon as we can. Glad you appreciated it.
- Well aren't you wonderful! Thank you for the quick reply. Yes, I would like to order 4 cushions... fabric AWF-3048 Short story for you. I spent way too many hours the past 3-4 days trying to find custom cushions in a fabric that would make me "happy". Too embarrassing to tell the "truth" about how much time. I'm notorious for indecision - especially when my choices are even slightly off target. Finally typed in "wicker outdoor cushion replacement" and found you.... knew I had found the perfect spot while viewing your fabric selections. Great options - all so different. Hard to put in to words. Some of them make me feel as if I'm stepping into another world. My only regret is that I don't have a larger piece to take advantage of some of these choices! Anyway, I will gladly wait the time it takes for my order to be complete :-) Please advise next steps for me. In gratitude, Ellen
Who rated us, Jun 5, 2009
Nice Story, thanks for sharing.
- Just wanted you to know that the cushions are terrific. The quality is outstanding and the design is perfect for the intended wicker furniture. Many thanks! Robin
Who rated us, Jun 11, 2010
Thanks Robin, we appreciate your taking the time to provide your comments. Enjoy!
- Thank you so much. I really appreciate such great customer service. I will definitely recommend you to others. Elaine A. Sent from my iPhone
Who rated us, Jun 1, 2013
Thanks, for the picture. I flied the damage claim today. You might get contacted by Fedex to review this claim. Sorry for the damage that occurred during shipping. Your new glass was cut and packed today. Will drop it off at Fedex this evening. Won't get going though till Monday though because ground service does not move on Saturdays and Sundays. Tracking No. 745343xxxxxx
- Just rec'd the cushions - they're great. Thanks so much for you fine customer service.
Who rated us, Jul 16, 2010
We like making great cushions. We get great feedback from people like you. Thanks!
- I received my cushions today and couldn't be happier. They are perfect! I am just thrilled to have them in view, on my front porch for my neighbors to see! Best of all they are made in America!! I will be happy to refer your company to anyone who asks. Thank you so much.
Who rated us, Jul 16, 2010
Carol, we like Made In America too! Thanks for your comments.
- Received my cushions on Tuesday . I'm very pleased with them . Thank you for the good service .
Who rated us, Jul 16, 2020
Thanks for shopping with Wicker Living Ann.
- I was very pleased with the replacement cushions I purchased from Wicker Living. They are well-made and fit great. The selection of fabrics is large and I found just the print I was looking for. One cushion was the wrong size, but when I notified Bruce he resolved the problem swiftly. Good customer service is alive and well at this company. Thank you for the pleasant buying experience.
Who rated us, Jul 18, 2018
Thanks for the kind words Sandra. Sorry about the boo boo. We make mistakes. Thanks for allowing us to make it right without conflict. Have a great summer. Bruce
- Hi Bruce...thank you for your prompt and expert service. We will be returning customers. The cushions on my white wicker chaise look great. Diane
Who rated us, Jul 15, 2017
Thanks Diane. It is always a pleasure and satisfying to assist our customers. Send us a pic of your furniture with the new cushions.
- I looked at many wicker chaises & finally decided on one & began searching online. No store had them. Then, thankfully, I spoke with Bruce. I told him my saga & he said he\'d check his warehouse & call me back. About 9:30pm Bruce called to let me know that YES he could get the 2 chaises I wanted, would custom make the cushions & ship by July 4th. They arrived in time for The 4th & are perfect! The cushions are works of art. Bruce was FABULOUS & delivered what he promised - very professional
Who rated us, Jul 3, 2016
Patricia, It was a pleasure assisting you with acquire the the chaise lounges and cushions with your favorite fabric to meet your needs and deadline. Have a great 4th of July and summer. Bruce Wicker Living
- I received the cushions a day or so ago. Just wanted to let you know how much I like them. They are the perfect size, and truly a quality, beautiful fabric. Thanks for all your help with this purchase. Merry Christmas, Brian
Who rated us, Dec 17, 2010
Brian, thanks for the kind words and you a great Christmas too!
- The mirror arrived safely and is now hanging on the wall in our hall bath. Thanks for your help in obtaining our new mirror. Regards, Jean
Who rated us, Dec 11, 2009
No problem Jean. Let us know if you need anything else. Thanks.
- My friend, the cushions not only look great, they "feel" great. I am so pleased with the craftsmanship, quality, and comfort... not to mention my choice of pattern. ;>) Thank you so much and I will recommend your business whenever I can. Sincerely, Marilyn
Who rated us, Dec 10, 2009
Marilyn, Thanks so much for your comments. It means a lot to us. Have a great day.
- Bruce, I wanted to let you know that I received my cushions yesterday and just love them. They are exactly the same quality that originally came with the rattan sofa. I also love the color, it worked out better then the green which I had originally picked. I had purchased cushions over the internet a few months ago from a company by the name xxxx, xxxxer and xxxx, and they were terrible. According to the picture on their site they looked just like the one I purchased from you, but when they arrived, the color was supposed to be melon, and it was orange, they were also made cheap, and the back cushions were so thin you could feel the wood of the sofa through them. Needless to say I have returned them, and purchased cushions through your company. Again, I just want to say how great the cushions are! Thanks, Pam
Who rated us, Aug 13, 2009
Pam, we are very happy that you found what you wanted. We pride ourselves in providing quality products and craftsmanship.
- I've been negligent in not writing to you sooner. I want to thank you for the wonderful service and quality work your company did making our wicker porch furniture cushions. Perhaps you remember? I'm the customer that you suspected that your employees inadvertently sent me the smaller cushions. You promptly sent me a free shipping label and within a short time sent me the correct sized cushions. Prior to my actual order, you also personally answered my many questions and gave me advise on my order. The cushions look beautiful and are very comfortable. We've never sat on our front porch as much as we have this summer! Even though this was an online purchase, you treat your customers with wonderful service that companies provided in the past but that is so rare this day and age. Thank-you again and feel free to post any of my comments if you do that on your web site. I'd recommend your company to anyone! Christy
Who rated us, Aug 13, 2009
Christy, thanks for taking the time to drop us aline. Your words make us warm and tingly inside.
- Bruce: My furniture arrived today and it is in perfect condition. Thank you. The driver was extremely nice. He could not even make it down the street because of low wires, so he walked the furniture down the street to my house, and then proceeded to open the boxes for me. What a nice guy. I finished unpacking it after he left. Boy do you guys pack it well. Thanks. If I need more furniture or know someone who does, I will be sure to give them your name. Donna
Who rated us, Sep 27, 2020
- Bruce, our order came yesterday, and I just had to let you know how impressed we are! The materials, workmanship and design are all excellent, and surpassed our every expectation. These cushions will go in a little house we have in a resort area with many other home owners. We entertain large groups of residents frequently, and I am sure I will get a lot of inquiries from people about the cushions. I will be delighted to tell them how easy you were to work with and how we and our order was treated so personally and professionally. Best of luck to you; I have no doubt you have many satisfied and loyal customers. Sincerely, Shay
Who rated us, Apr 28, 2009
Your Welcome Shay. Let us know if there is anything else we can do.
- The wicker headboard that I had ordered arrived this morning and I just wanted to tell you how pleased we are with the quality of the wicker, and your service. I was trying to match a headboard that was purchased 17 years ago. The one from you isn't identical , but close enough to work. Thanks so much for the quick delivery. Kathleen
Who rated us, Apr 24, 2010
Thanks for letting us know. We were a little worried about the color matching. Glad it was ok.
- I just want to thank you for such a nice job on the wicker cushion that you made. I had ordered it last week and it arrived yesterday. It is very comfortable and looks wonderful in our room. I could not be more pleased. Thank you.
Who rated us, Apr 22, 2009
- Description: EXCELLENT!!! Fantastic job, Quality cushions... far exceeding the average sets I`ve seen. THANKS again...you did`nt disappoint. Robert
Who rated us, Apr 19, 2010
We aim to please. Thanks for the kind words.
- Hi Bruce, We received the cushions and everything looks great. Thank you for the fast service and the high quality American made product. Jeff .
Who rated us, Sep 27, 2020
Thanks Jeff. We appreciate that you took the time to write us.
- I was very happy to find this website for such a large assortment of fabrics to choose from for my wicker furniture. You usually only find the boring color choices at other sites and the stores all carry the same fabric choices. The price was right and was surprised how fast I received the custom cushions. They are beautiful and am very happy with them and will certainly return to this company for future purchases.
Who rated us, Apr 23, 2015
Melina, We were very happy you found our webiste too! Thanks for your nice comments and enjoy your summer.
- The cushions I ordered recently where perfectly sized and the timeframe in which I received them was amazing. Thanks Bruce! Missy
Who rated us, Apr 21, 2015
Missy, Thanks for great comments. Have a warm and wonderful summer and enjoy your new cushions.
- My experience with Wicker Living was positive in every way. The products (bedroom headboard and chest of drawers) were exactly what I wanted, Bruce went the extra mile to facilitate shipping cross-country and answer my installation questions, and the merchandise was packaged expertly so that there was no damage. I highly recommend this company.
Who rated us, Apr 16, 2015
Teresa, we hope you enjoy your new bedroom furniture for a long time. Thanks!
- A superb internet shopping experience! From the minute I called Wicker Living LLC, I was treated by professional courtesy, knowledge of the product & exceptional customer service. I had a few questions, including matching fabric swatches, which Bruce (my customer service Rep) personally went to the warehouse to ensure my matches were appropriate. As my fabric had to be shipped to HI, I was given exact shipping expectations and it arrived, just as expected. First Rate Quality !!
Who rated us, Apr 15, 2015
- I would like to send my thanks for my beautiful new cushions! They arrived about a week ago & I have received many compliments (even my children love them). Your products are high quality & equally important is the fact that your customer service is high quality, as well, evidenced by the fact that you notified me of the anticipated production time of my order. Thank you, again, for a very pleasant experience & wonderful products!!! Sherri
Who rated us
Thanks Sherri, we are very happy to have assisted you.
- Hi Bruce, I must apologize for being so tardy in sending this “thank you”. You placed the order for my wicker mirror on a Wednesday and when I got home from work on Friday evening it was at my door! You helped me solve the problem with needing white and only having wheat color available. The factory did a super paint job, the mirror is as pretty as it was pictured and it came in no time! Thanks for your help. It was very pleasant doing business with you, a positive experience all around. Sincerely, Annette Jacobsen
Who rated us
Annette, We are very happy that we could help you with your project and get it done within your expections.